At EDGE, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return for store credit in the form of a EDGE gift card only.
Items purchased online may not be returned or exchanged in person at any KnowStyle in-person store location at this time. Returns are processed within 5-7 business days after your item(s) are delivered to us.
We do provide a pre-paid return label to only U.S. customers. Pre-paid labels are at cost of $7.99 and will be deducted from the total amount in the gift card when issued.
Customers are allowed to purchase their own return labels (if this method is preferred start the return process and write in the notes you prefer your own label). Email us for a return address at email@example.com with your order number stating you want to use your own return label.
15 DAY STANDARD RETURN POLICY
We accept returns within 15 days of receipt of delivery.
EDGE must receive the returned item within 15 days of return authorization. Our return policy lasts 15 days because we receive new items every day and sell out of items very quickly. We will gladly pay your return shipping if item was not what was ordered or defective.
Please keep the return tracking information for your records. EDGE is not responsible for lost or stolen packages. EDGE does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to EDGE.
-RETURNS MUST BE IN ORIGINAL CONDITION-
*To be eligible for a return, your item must be unworn, free of makeup stains, unaltered, unwashed and in the same condition that you received it, not used or altered in any way. You must also include, in the same condition as it was received:
- All original packaging such as boxes, bags, tags, and UPCs
- "Free gifts" or bonus items
- All items included in a bundle
The following items are non-returnable.
- All Accessories(Jewelry, hats, belts, bags, scarves, and others)
- All intimate, swimwear, and bodysuit items
- Final sale items
**Online store credit is a form of gift card that can be used on our website. In returns, online store credit is issued after we receive return item(s).